Newsletter – April 26, 2023

AIR FREIGHT UPDATES

Canada To Give Passengers New Rights In Case Of Disruption

simpleflying.com
Following a frustrating season of congestion last summer for the Canadian aviation industry, passengers expected better compensation or customer service experiences for the disruptions. But given how passenger complaints against airlines are still rising, it’s safe to assume they were disappointed. Read more here.

OCEAN FREIGHT UPDATES

Samsung Electronics files case against SM Line over ‘staggering’ D&D charges

splash247.com
Shipper complaints continue to rain in at the Federal Maritime Commission in Washington DC. The latest to file, for the second time in seven months, is South Korea’s Samsung Electronics, which is is seeking a cease and desist order and reparations for injuries from compatriot SM Line, having issued a similar case against Israeli carrier ZIM in October last year. Read more here.

European shipper in FMC case slams Hapag-Lloyd ‘incompetence’

theloadstar.com
The European shipper whose containers attracted more than $289,000 in detention and demurrage (D&D) charges has condemned Hapag-Lloyd USA for “organisational incompetence”.
A consignment of 70 containers was shipped from Antwerp to Charleston, South Carolina, by Hapag-Lloyd and on to Nashville by rail company CSX, under the same bill of lading. Read more here (login required).

GROUND AND RAIL REIGHT UPDATES

CN, UP and GMXT announce new transformational Mexico-US-Canada intermodal service

ajot.com
CN, Union Pacific Railroad and GMXT have announced today the creation of Falcon Premium intermodal service, a best-in-class Mexico-US-Canada service with a seamless rail connection in Chicago, Illinois. It will directly connect all CN origin points within Canada and Detroit, Michigan to GMXT terminals in Mexico: Monterrey, Nuevo Leon, and Silao, Guanajuato. This service will directly benefit intermodal customers shipping automotive parts, food, FAK (freight all kinds), home appliances, and temperature-controlled products. Read more here.

INTERNATIONAL BUSINESS – GOVERNMENT UPDATES

New survey reveals key supply chain cyber security weaknesses

aircargoweek.com
Attackers are targeting under-resourced suppliers with weaker defences as a way of disrupting or compromising larger organisations. The notable ransomware attack on a supplier to semiconductor giant Applied Materials is expected to lead to $250m in lost sales. With well over 60% of organisations having suffered a data breach through a third party, this regularly results in regulatory fines, huge data recovery costs and loss of consumer trust. Read more here.

Technology key to meeting end customers’ increasing expectations

aircargonews.net
Digitalisation is key to meeting ever-increasing demands from the end customer, according to one panel discussion at the IATA World Cargo Symposium.
Speaking on the topic of digitalisation and artificial intelligence (AI), Turkish Airlines chief cargo officer Turhan Ozen said that the air cargo industry found itself in a vulnerable position when it comes to meeting the end customers’ expectations. Read more here. Digitalisation is key to meeting ever-increasing demands from the end customer, according to one panel discussion at the IATA World Cargo Symposium. Read more here.